REFUND POLICY

R1. FOR DISPLAY PRODUCTS:

• we recommend that you e-mail or contact us to check for stock availability before ordering.

• Once ordered there will be no refund unless we are out of stock.

• Any changes in product or reduction in order quality which cause a credit balance, credit balance will not be refunded, but it will be sent as a Gift Card Code for the customer to make an online purchase in future (no time limit).

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R2. FOR PRODUCTS WITH PRINTING/CUTTING:

• please refer to our above Print Policy first.

• NO CANCELLATION is allowed for orders that come with printing once the artwork is approved.

• Customers are required to check the product during collection/delivery. Any manufacturing defects can be 1 to 1 replacement. No refund/replacement is allowed after checking.

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R3. FOR WRONG ONLINE ORDER / CANCELLATION OF ORDER: 

• Refunds are only possible if the customers inform us ASAP before any artwork confirmation/approval or processing starts and within the same day before 5pm. 

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R4. FOR ORDER BY QUOTATION:

• NO CANCELLATION is allowed for orders sent by quotation and the Customers have accepted and made the payment. 

• Changing of order quantity/adjustment/mistake in the calculation may be allowed subject to approval by us and a refund may not be in full. The refund will be sent as a Gift Card Code for the customer to make an online purchase in future (no time limit). An administration charge of mins $15 or up to 30% will apply whichever is higher.
   

Tips: for information on how to use the Gift Card, please visit https://www.vzprintonline.com/gift-card

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